Make sure that no clear protective tape remains on the contacts or nozzles. Remove the duplexer to clean the rollers Press the Power button to turn off the product. Do not leave a cartridge outside the product for more than 30 minutes. Allow the contacts to dry for approximately 10 minutes, or use a new swab to dry the contacts. Tilt the small paper tray forward. To see if your product is still under warranty, go to the warranty check website http:

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Reattach the duplexer to the rear of the product and make sure that it snaps into place.

You must disconnect the power cord before cleaning the electrical contacts inside the product to avoid electrical shock. Support Forum Join the conversation! Under Print Settingsclick Printer Toolbox. Select your operating system and versionChange Detected operating system: This product was sold by a reseller. The serial number provided does not match the previously selected product. Clear the jam through the rear access door Press the Power button to turn off the product.

One or both of the cartridges is missing, or the cartridges do not have full electrical contact with the product.


Javascript is disabled in this browser. You are downloading trial software. The list of recommended drivers for your product has not changed since the last time you visited this page.

HP Customer Support – Software and Driver Downloads

This product detection tool installs software on your Microsoft Deskkjet device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. HP encountered an error while trying to scan your product. Please wait while we process your request. HP has scanned your product but currently has no suggestions for driver updates. When a cartridge is low on ink, consider having a replacement cartridge available to avoid possible printing delays.

I don’t see my operating system. Raise the output tray. How does HP install software and gather data? Asia Pacific and Oceania.

HP Deskjet Printer drivers – Free Download

Apply a moderate amount of pressure to remove any dust or dirt buildup. Please return to the product information page and verify the numbers provided or try again 9643.

Tilt the small paper tray forward. A ‘ Paper jam ‘ message displays on the computer The Resume light blinks and a ‘ Paper jam ‘ message displays on the computer.


Solvusoft: Microsoft Gold Certified Company

If printing labels, make sure that a label did not detach from the label sheet while passing through the product. Service or replace your HP product if you completed all preceding steps. The Virtual Agent is currently unavailable. Wait until the warm-up period completes before you continue.

Open the product cover. The Dekjet Agent is currently unavailable. Drivers may be in development so please check back at a later date or visit the product homepage. Check the carriage path If the product is not turned on, press the Power button to turn it on. Tell me what deskkjet looking for and I can help find solutions.

Clear the dezkjet from the front of the printer Follow these steps to clear the jam from the front of the product.