This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. This product was designated to be returned to HP. HP is compiling your results. This page requires Javascript. I’m not sure the point of posting here other than to vent – since I don’t see HP chiming in with any answers.

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Offocejet downloaded a Diagnostic utility from HP that hp officejet pro 8500a a910 twain scanning problems and it indicates that the program is unable to scan using the Windows Imaging Acquisition WIA service.

Prp 26 of 50 8, Views. In reply to DJL – pezius’s post on November 18, Welcome to the Forum! If not, try to make the below changes in your Windows settings. Europe, Middle East, Africa. Message 21 of 50 9, Views.

Hopefully it still works tomorrow after the computer’s been off all night. Email list of drivers. Message 27 of 50 7, Views. Europe, Middle East, Africa.


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HP has scanned a9910 product but currently has no suggestions for driver updates. Javascript is disabled in this browser. My problem is a bit different.

HP Officejet Pro 8500A e-All-in-One Printer series – A910

I have three computers. Unable to determine warranty status. Choose ‘Refresh’ to update the list.

The HP works perfectly with the first two but have same problems with the third computer the scanner does not respond. The other thing I can’t do is a duplex scan from a 64 bit application – which others have noted here.

This product has been exchanged for a new or refurbished product. Select from the products you own.

Hp Officejet Pro a A Twain Driver Download | HP Driver Download

Yet I can scan TO a network folder on the laptop. Sorry this didn’t help. I have the same issue with an HP A. Any warranty support needed would be completed by the reseller that sold the product.


The installation routine could not find the wired printer, although I could get to the printer’s built in web site. Tell us about your experience with our site. TAPhilo Hp officejet pro 8500a a910 twain on September 21, Windows Fax and Hp officejet pro 8500a a910 twain is the utility that I was reffering to. I’m not sure the point of posting here other than to vent – since I don’t see HP chiming in with any answers.

No software or drivers are available for this product with the selected operating system. I have exactly the same issue and HP cannot seem to solve.

I also have a similar problem with my Cardscan c scanner.